Privacy Policy

Regolamento UE 2016/679

• Mrs Del Sonno Debora born in Lucca (ITA) on 07.08.1969 is the sole owner of this Real Estate Agency (hereinafter Agency ) with headquarter in Lucca 55100 - Via Pelleria, 25 - P. Iva 01994100467 - Rea LU 187779 - tel. +39 338 8061860 - fax +39 0583 583 662 - e-mail address: luccahh@gmail.com - pec address: deboradelsonno@pec.it and also the only Responsible and Data Controller (hereinafter Controller )
• YOU are the Interested Party/Concerned Party, the person this policy is written to/for.
• Your Personal Datails like: name, surname, date & country of birth, nationality, your residency address, email address, your phone number, passports or idendity document number and any others you spontaneously provided the Agency with (hereinafter Data )

The Agency came into possession of your data because you first asked for information and then you decided to the rent/buy a property and so finalized the entrustment of the task of mediation and the contract - In accordance with EU Regulation 2016/679 the agency provides you with the following information so you can provide a specific, unequivocal, informed, free consensus to the data processing which may also be done by computer and / or telematic tools.

1) Source of the Data

The data necessary for the performance of the contractual relationship between the Parties, as well as the data otherwise acquired as part of this activity, are collected by the Agency directly from the Party Concerned as spontaneous delivery .

2) Availability of the Privacy Policy

The Agency provides you with the possibility to consult this privacy policy

a) every time the Agency collects the Data from the Party Concerned.

b) every time an explicit request is made by the party Concerned.

c) Every time you access the website www.deboradelsonno.it which is in Italian and www.luccaholidayhomes.it and www.luccarealestate.it both in English

3) Purposes of data processing.

A Real Estate Agency for its own institutional purposes, connected or instrumental to the activity, can processes your data for the following purposes:

a) purposes connected to the obligations established by laws, regulations and community legislation as well as by provisions issued by Authorities legitimated by the law or by supervisory and / or control bodies;

b) contractual purposes, connected and instrumental to the establishment and management of relationships with customers, such as for example the acquisition of preliminary information to the possible conclusion of a contract;

c) recognition of the degree of satisfaction with the quality of services, performed directly by the Agency or through the work of specialized companies through personal or telephone interviews, interactive questionnaires, market surveys;

d) promotion of products and services of the Agency through the sending of advertising material, telephone contracts and any other form of electronic communication (sending of e-mails, sms, mms, publication on social networks);

e) communication and / or transfer of data to third parties for the promotion and / or sale of products and services, using traditional and/or automated methods.

With reference to the purposes referred to in points c), d) and e), you are informed that, at any time, you will be - any time - free to revoke the consent expressed in the manner specified in this statement.

4) Nature of the data provision.

You have the right to know that the provision of data may be compulsory or optional, as well as having consequences in the event of a refusal.

In this regard, the Agency specifies that:

a) the conferment of your consent for the purposes referred to in points a) and b) of point 3 is mandatory in so far as provided by law or to follow up obligations of a contractual nature (as indicated in Article 6, paragraph 1, letter b) of the Rules). The refusal of your consent for the purposes indicated in letter b) of point 3) will not, therefore, allow the Agency to carry out the task conferred by you or to reach the conclusion of the contract of which you are a part;

b) the refusal to process the Data for the purposes referred to in letters c), d) and e) of point 3 is optional , it is not essential it will not entail any prejudicial consequences and may be revoked by you at any time, limited to the purposes related to the sending of advertising material, detection of the degree of satisfaction on the quality of services, carrying out market research or commercial communication, through telephone contacts or any other form of electronic communication (sending e-mail, sms , mms, whatsapp, publication on websites, social networks, etc.), performed directly by the Agency or through the work of specialized companies through personal or telephone interviews, interactive questionnaires.

Your consensus to a) and b) is mandatory. Without it the Agency cannot rent you the apartment.

5) Specific data.

Article 9 of the Regulations defines particular data suitable to reveal racial and ethnic origin, political opinions, religious or philosophical beliefs or union membership, as well as genetic and biometric data, data related to health or sexual life or to the sexual orientation of the person. It is possible that the Agency will be in possession of particular data in relation to the specific operations requested by the interested party. In this case, the Interested Party has the right to express a specific consent to the processing of their sensitive data and the Agency may use them exclusively to the extent necessary to perform the services and operations required.

6) Data Retention.

The Data will be kept for the time necessary to manage the contractual relationship and fulfill legal obligations, with particular reference also to the anti-money laundering legislation. The Data are always treated in full compliance with the principle of proportionality of the processing (Article 5, paragraph 1, letter c) of the Rules), according to which all Personal Data and the various modalities of their processing must be relevant and not exceeding the aims pursued, so as to ensure adequate security and confidentiality, also to prevent unauthorized access or use of personal data and equipment used for processing, as well as lawful and correct processing.

7) Data retention times.

By virtue of the provisions of art. 13, paragraph 2, lett. a) of the Regulations, indications are given below regarding the retention times of the Data according to the different purposes of the processing:

• with reference to letters a) and b) of point 3, the Data are kept for the period necessary to manage the contract and comply with legal obligations (10 years);
• with reference to letters c), d) and e) of point 3, storage times are set in 10 years.

8) Methods of data processing.

In relation to the purposes indicated in point 3, Personal Data may also be processed by a "Manager", ie person or company, even outside the Agency, which may be entrusted with specific and defined tasks of management and control of the processing of the data, and by one or more "Distributor (s)", who will process the data or use of the data on the basis of the instructions received from the Data Controller or the Data Processor (subjects that, if not expressly indicated in this statement, are not considered still designated, and not necessarily to be designated if the processing is occasional, and the data will be provided in the event of their designation).

Always in relation to the aforementioned purposes, the Data may be processed through manual, computerized and / or otherwise automated tools according to the logic strictly connected to the purposes of the processing and, in any case, in order to guarantee its security and confidentiality even in case of treatment through instruments of distance communication.

9) Transfer of data abroad.

The Data could be transferred to countries of the European Union and to third countries (ie not belonging to the European Union) exclusively within the scope of the purposes referred to in points a) and b) of point 3. In this case, the intention to the transfer of personal data must be communicated beforehand and authorized by you only if a level of data protection adequate to the European one is guaranteed.

10) Communication of Data.

The Data, by virtue of the relationship established and in order to facilitate and allow the conclusion of the deal, may be communicated to:

1. external collaborators;
2. other business agents in mediation (including companies) identified by the Owner in order to collaborate for the accomplishment of the assignment entrusted by the interested party;
3. banks and other subjects operating in the banking sector;
4. counterparties and their potential technicians and consultants;
5. notaries for the purpose of preparing notarial deeds and / or related activities pertaining to the assignment conferred to the Owner;
6. companies and / or professionals who perform services for the completion of technical / land / building / town planning practices;
7. insurance for the stipulation of policies pertaining to the assignment conferred to the Holder;
8. websites for the purpose of real estate advertising;
9. arbitrators' colleges and, in general, all those public and private subjects to whom communication is necessary for the correct fulfillment of the purposes indicated in point 3);
10. Supervisory / Control bodies and other Authorities, for purposes related to the obligations established by law (anti-usury law, anti-money laundering legislation) and / or by regulations, as well as by instructions given by the same Authorities.

All subjects, as above listed to which the Data may be communicated, will use the Data as "owners" in accordance with the law or specific consent, independently, being unrelated to the original processing carried out at the Agency, or of "external managers".

• . To know at any time the subjects, to which your data will be communicated, it is sufficient that you request the updated list by writing to the Data Controller at the headquarters of the Agency.
• . Finally, your data will be known by all employees and collaborators of the Agency, designated managers and / or in charge of processing, in relation to the performance of the duties and tasks assigned to each.
• . Your Data will be never disseminated by this Agency.

11) Rights of the pary Concerned

Within the limits and under the conditions set out in articles 15 - 23 of the Regulations, the Agency guarantees and recognizes the exercise of the following rights:

• the right to access personal data in their paper and / or electronic archives;
• the right to request correction, updating and cancellation, if incomplete or erroneous, and to oppose their processing for legitimate and specific reasons;
• the right to obtain the correction of inaccurate personal data without unjustified delay. Taking into account the purposes of the processing, the data subject has the right to obtain the integration of incomplete personal data, also by providing an additional declaration;
• the right to obtain the cancellation of personal data concerning him without undue delay if one of the reasons set out in art. 17, paragraph 1 of the Rules; • the right to obtain the limitation of processing when one of the hypotheses referred to in art. 18, paragraph 1 of the Rules;
• the right to portability of data within the limits and in the ways provided for by art. 20 of the Rules.
• You also have at any time the right to withdraw your consent to the processing of your data without prejudice in any way to the lawfulness of the processing based on consent given before the revocation, as well as to object to processing for marketing purposes at any time (right of opposition).

You have the right to receive information relating to the action taken concerning one of the aforementioned requests or the effects arising from the exercise of one of the aforementioned rights, without unjustified delay and, in any case, no later than one month after receipt of the request; extendable if necessary for two months; he also has the right to lodge a complaint with a supervisory authority and to bring a judicial appeal. Without prejudice to the case in which the processing of the Data violates the general principles laid down by the Regulations, the exercise of these rights must be relevant and justified and may not imply the revocation of the consent given or the request for cancellation of the Data provided by conclusion and execution of the contract referred to in point 3) letters a) and b), in so far as and as long as the data are necessary for this purpose.

The rights in question may be exercised, also through a designated person, by submitting a request to the Data Controller or Data Processor at the following addresses: Via Pelleria, 25 - 55100 - Lucca - fax: +39 0583 583 662 - cell . +39 338 8061860 - e-mail address: luccahh@gmail.com - pec address: deboradelsonno@pec.it

In exercising your rights, you may grant, in writing, a proxy or power of attorney to individuals, associations or organizations; may also be assisted by a trusted person. In order to guarantee the effective exercise of your rights, the Agency will adopt appropriate measures aimed at facilitating access to the Data, simplifying the procedures and reducing the time required to respond to your request. Finally, it should be noted that you can lodge a complaint with the supervisory authority or with the Personal Data Protection Authority through the following means: a) A / R registered letter to the Data Protection Authority, Piazza di Monte Citorio n. 121 00186 Rome; b) e-mail to the address: garante@gpdp.it, or protocollo@pec.gpdp.it; c) fax to the number: 06 / 69677.3785. All related information on complaints proposed by the Interested party is available on the website of the Guarantor at www.garanteprivacy.it

12) Responsible and in charge of data processing.

The only responsible and the only data processor, pursuant to art. 24 of the Rules is Mrs Del Sonno Debora - born in Lucca on 07.08.1969 - cf. DLSDBR69M47E715S resident in Lucca Via Pelleria 25 - owner of the Real Estate Agency to which you have spontaneously addressed and / or requested information and / or issued a brokerage mandate.

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